At 388pk, protecting the personal data of our players is a responsibility we take seriously. This Privacy Policy explains what information we collect when you use the 388pk platform, how we use and store that information, who we may share it with, and what rights you hold over your own data. Whether you are based in Karachi, Lahore, Islamabad, or anywhere else in Pakistan, this policy applies to your use of 388pk in full.
Six principles that underpin how 388pk handles your personal data — in plain language, before the full legal detail below.
388pk collects only the personal data that is genuinely necessary to provide you with a safe, compliant, and functional gaming experience. We do not collect data for the sake of it, and we do not build unnecessary data profiles on our players beyond what our licensing and operating obligations require.
All personal data held by 388pk is stored on secure, encrypted servers protected by industry-standard security controls including 256-bit SSL encryption, access controls, and regular security audits. Your data is not stored in plain text and is accessible only to authorised personnel on a strict need-to-know basis.
You have the right to access, correct, and in certain circumstances request deletion of the personal data 388pk holds about you. Our support team handles data requests in good faith and within reasonable timeframes. Your data belongs to you — 388pk is simply the custodian of it while you use the platform.
388pk does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any data sharing that occurs is limited strictly to what is required for platform operations, regulatory compliance, and player protection — never for third-party profit.
388pk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing obligations. Once the applicable retention period has expired, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
In the unlikely event of a data security breach that poses a risk to your personal data, 388pk will notify affected players and relevant regulatory authorities within the timeframes required by applicable data protection law. We maintain an incident response plan specifically for data security events.
1.1 Data Controller. 388pk operates the online gaming platform accessible at 388pk.org. For the purposes of this Privacy Policy, 388pk acts as the data controller in respect of personal data collected from players and visitors to the platform. As data controller, 388pk determines the purposes for which and the means by which personal data is processed.
1.2 Scope. This Privacy Policy applies to all personal data collected through the 388pk website, mobile platform, customer support channels, and any other interaction you have with 388pk in connection with your player account. It applies to players registered in Pakistan and to visitors browsing the platform without a registered account.
1.3 Contact. If you have any questions about this Privacy Policy or about how 388pk processes your personal data, you may contact our support team at any time via live chat on the platform or by email at [email protected]. Email addresses must be written as plain text and are not clickable links.
Note: This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together form the full set of agreements governing your use of 388pk.
2.1 Registration Data. When you create a 388pk account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address in Pakistan (city, postal code), email address, mobile phone number, and your chosen username.
2.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and responsible gaming commitments, 388pk may request and collect copies of identity documents such as your CNIC, passport, utility bills, and bank statements. This data is used solely for verification purposes.
2.3 Financial Data. When you make deposits or withdrawals, we collect transaction records including payment method details (JazzCash account number, EasyPaisa wallet number, HBL/UBL/Meezan Bank account details, SadaPay handle, or USDT TRC20 wallet address), transaction amounts in PKR, and transaction timestamps. We do not store full banking credentials; payment processing is handled by third-party payment providers.
2.4 Gaming Activity Data. We collect records of your gaming activity on the 388pk platform including games played, bet amounts, win/loss outcomes, session durations, and wagering history. This data is used for account management, responsible gaming monitoring, fraud prevention, and regulatory reporting.
2.5 Technical Data. We automatically collect certain technical information when you access the platform, including your IP address, device type and operating system, browser type and version, referring URLs, and session activity logs. This data helps us maintain platform security and improve the player experience.
2.6 Communications Data. If you contact 388pk's support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and the resolution outcomes. This helps us maintain service quality and provides an audit trail for dispute resolution.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, address, email, phone | Account creation, KYC |
| Identity Documents | CNIC, passport, utility bills | Age & identity verification |
| Financial | Payment method refs, transaction history | Deposits, withdrawals, AML compliance |
| Gaming Activity | Bets placed, outcomes, session length | Account management, responsible gaming |
| Technical | IP address, device, browser, logs | Security, fraud prevention |
| Communications | Support chat transcripts, emails | Customer service, dispute resolution |
3.1 Directly From You. The majority of personal data 388pk holds is provided directly by you — during account registration, during KYC verification, when initiating financial transactions, when contacting support, or when updating your account profile.
3.2 Automatically During Platform Use. When you browse or use the 388pk platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, session data, and clickstream behaviour within the platform. See Section 7 for full details on cookies.
3.3 From Payment Providers. When you deposit or withdraw funds, 388pk may receive transaction confirmation data from your payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 gateway). This is limited to the transaction reference, status, and amount necessary to reconcile your account balance.
3.4 From Third-Party Verification Services. 388pk may use third-party identity verification services to assist with KYC compliance. These services may cross-reference the information you provide against publicly available or licensed data sources to confirm identity and age. Any such service is engaged under a data processing agreement and is bound by confidentiality obligations.
388pk uses the personal data we collect for the following clearly defined purposes:
Marketing opt-out: If you no longer wish to receive promotional communications from 388pk, you may unsubscribe at any time through the unsubscribe link in any marketing email or by contacting support via live chat. Opting out of marketing will not affect the delivery of transactional or account-related communications.
388pk processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
6.1 No Sale of Data. 388pk does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Full stop.
6.2 Payment Processors. To facilitate deposits and withdrawals, 388pk shares the minimum necessary financial data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and our USDT TRC20 gateway partner. These providers are engaged under data processing agreements and are bound to process your data only for the purpose of completing the relevant transaction.
6.3 Identity Verification Providers. Where 388pk uses third-party KYC or identity verification services, your identity document data is shared with those providers solely for the purpose of conducting verification checks. These providers operate under strict confidentiality obligations.
6.4 Regulatory Authorities. 388pk may be required to disclose player data to regulatory authorities, financial intelligence units, law enforcement agencies, or licensing bodies where required by applicable law or by a binding legal order. 388pk will comply with such obligations while taking reasonable steps to notify affected players where legally permissible.
6.5 Group Companies. 388pk may share data within its corporate group for internal administrative and compliance purposes. Any intra-group sharing is subject to the same data protection standards as outlined in this policy.
6.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of 388pk's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer and of any material changes to how their data will be handled.
All third parties with whom 388pk shares personal data are required to maintain appropriate technical and organisational security measures and to process the data solely for the agreed purpose.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 388pk platform. They allow the platform to recognise your device across sessions, maintain your login state, and collect information about how you use the platform.
7.2 Types of Cookies Used. 388pk uses the following categories of cookies:
7.3 Managing Cookies. You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent you from logging into your 388pk account. Detailed instructions for managing cookies in major browsers are available in your browser's help documentation.
7.4 No Third-Party Advertising Cookies. 388pk does not use third-party advertising or behavioural tracking cookies. We do not participate in cross-site tracking networks or allow third-party ad networks to place cookies on your device through the 388pk platform.
8.1 Active Accounts. While your 388pk account remains active, we retain all personal data associated with your account to the extent necessary to provide you with services, comply with our obligations, and resolve any disputes that may arise.
8.2 Closed Accounts. Following the closure of a 388pk account — whether voluntary or at 388pk's initiative — we retain personal data for a minimum period of five (5) years from the date of account closure. This retention is required to comply with anti-money laundering regulations, gaming licensing requirements, and to defend potential legal claims.
8.3 KYC Documents. Identity verification documents are retained for the duration required by our licensing authority's anti-money laundering guidance, which in most cases is a minimum of five (5) years from the end of the business relationship.
8.4 Financial Records. Transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements applicable under 388pk's international gaming licence.
8.5 Post-Retention Deletion. Upon expiry of the applicable retention period, personal data is securely and permanently deleted from 388pk's systems, or anonymised such that it can no longer be linked back to any individual player.
If you request deletion of your personal data while a mandatory retention period is still active, 388pk will restrict the processing of that data to the minimum necessary for compliance purposes and will delete it as soon as the retention obligation expires.
Depending on applicable data protection law, you may have the following rights in relation to the personal data 388pk holds about you. To exercise any of these rights, contact the 388pk support team via live chat or email at [email protected].
You may request a copy of the personal data 388pk holds about you, along with information about how it is used and with whom it is shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
In certain circumstances you may request that 388pk restricts the processing of your data rather than deleting it outright.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests, including direct marketing. 388pk will cease that processing unless compelling grounds exist.
388pk will acknowledge all data rights requests within 5 business days and aim to fulfil them within 30 days. Where a request is complex or where we receive a high volume of requests, this period may be extended by a further 30 days, and you will be informed accordingly.
10.1 Technical Measures. 388pk implements a range of technical security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data fields at rest, multi-factor authentication for administrative access, intrusion detection and prevention systems, and regular penetration testing conducted by independent security professionals.
10.2 Organisational Measures. Access to personal data within 388pk is restricted on a strict need-to-know basis. Staff who have access to personal data are trained on data protection obligations and are bound by confidentiality agreements. 388pk conducts regular internal audits of data access and handling practices.
10.3 Player Responsibilities. While 388pk takes all reasonable steps to secure your data on the platform side, the security of your account also depends on you maintaining strong, unique login credentials and keeping your password confidential. Do not share your 388pk password with anyone. 388pk will never ask for your password.
10.4 Breach Response. 388pk maintains a documented incident response procedure for data security breaches. In the event of a breach that is likely to result in a risk to your rights and freedoms, 388pk will notify you and the relevant regulatory authority within the timeframe required by applicable data protection law, and will provide clear information about the nature of the breach and the steps being taken to address it.
If you suspect your 388pk account has been compromised, contact our support team via live chat immediately. We can place a temporary hold on your account while the situation is investigated.
11.1 Age Restriction. The 388pk platform is strictly for individuals aged 21 years and above. 388pk does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
11.2 Parental Controls. If you are a parent or guardian and believe that a minor in your care has registered on the 388pk platform, please contact our support team immediately via live chat or email at [email protected]. We will investigate the matter promptly and take appropriate action in accordance with our responsible gaming obligations.
11.3 Responsible Gaming Tools. To support parents and guardians in preventing underage access, 388pk recommends the use of third-party parental control software to restrict access to gambling websites on shared or family devices. Further guidance is available on our Responsible Gaming page.
12.1 Right to Update. 388pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this policy will be updated accordingly.
12.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly alter how your personal data is collected, used, or shared — 388pk will notify registered players via the platform or by email to the address on record, prior to the changes taking effect.
12.3 Continued Use. Your continued use of the 388pk platform following the notification of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
12.4 Archived Versions. Previous versions of this Privacy Policy are available upon request from the 388pk support team, so that you can understand how our data practices have evolved over time.
If you have any questions, concerns, or requests relating to this Privacy Policy or to 388pk's handling of your personal data, please reach out through the following channels:
388pk will acknowledge all privacy-related enquiries within 2 business days and will aim to provide a substantive response or resolution within 30 calendar days of receiving the request.
If you are not satisfied with 388pk's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or to the dispute resolution body designated under 388pk's gaming licence. Details of the applicable authority are available in the About Us section.
We take privacy concerns seriously. If something doesn't feel right about how your data has been handled, please get in touch — our team is here to help resolve it properly.
Now that you know exactly how 388pk handles your personal information, you can enjoy the platform with full peace of mind. Explore live casino games, PSL betting, and instant PKR transactions — all on a platform that puts your privacy first.